We want you to be happy with your order. If the items you received are not what you expected or if they are damaged or broken call us toll free at 800-507-0450 and we will take care of you right away. Please remember that we are located on the west coast and that we are closed on Wednesdays. Our PST hours are 9:00 AM until 6:00 PM Monday through Saturday, 9:00 AM until 2:00 PM on Sunday. Thank you!